What A Fiasco!

I got my rental car last Wednesday and since then it has been problem after problem. Even though the car accident was not my fault, I seem to be the one paying the price for it. I am ready to have my own car back!

The first thing that went wrong was the rental car company wasn't even ready for me when I dropped my car off to be fixed. They were supposed to have the car at the body shop that morning, but I had to wait an hour before I finally got it. Way to deliver on promises Enterprise! Then, of course, the guy put his salesman hat on and tried to sell me additional insurance on the car. I told him I didn't want to pay for anything, because the other insurance company was taking car of it all. Plus, my insurance coverage would be the same for the rental car because I have full coverage on the car being fixed. He had me sign in a section that I thought said waiving additional insurance, when instead it was to opt in for the basic insurance plan. I made sure they corrected that though. What a scam! I think they are hoping people don't read the fine print, or they just sign away where they are told.

When I got home, I had a message from the other insurance company that said Enterprise messed up. They put me in a compact car, when I was approved for an intermediate car. In Colorado, the insurance company has to pay for a comparable vehicle to your car. They had first put me in a Hyundai Accent, with power nothing. I'm sorry, I kind of require power everything in my car. So much easier for me to press a button. So, I called them up to get me into a better vehicle. Unfortunately, I had to go to them to swap out the car. Isn't their motto, "We'll pick you up"? They must go by that only when it's convenient for them. Whatever! I got a 2010 Ford Focus. Okay, better than the Hyundai. I'll deal with it for the next week.

Yesterday, Jason drove the rental car to work in Brighton. However, the car died on him twice and the "check engine" light came on. I called Enterprise, AGAIN, to swap out the car. At first the lady on the phone acted like it was our fault. She said, "That's a 2010 with only 24,000 miles. That shouldn't happen." No shit lady! How do you think we felt? So, they told me Jason could take it to the Brighton location. But the lady there was not helpful at all. We were told we could bring the Focus back with an "empty" tank of fuel, before this incident. I had just filled it up over the weekend, and it still had a full tank. They lady basically treated it as if it wasn't her problem. She said we would have to take that up with the Loveland location. Are you kidding me? Isn't this Enterprise? Isn't Enterprise the same company no matter what location you go to? Way to not help people! Way to pass the buck! She ended up giving Jason a Toyota Corolla, with a 1/2 of a tank of fuel and said we could return it with only a 1/4 of a tank. Oh my goodness! Does this lady know how to do math? Hmmm...we give you a full tank, you give us only 1/2, and we still have to return it with a 1/4. Please revisit middle school math lady! Way to rip-off your customers!

To top everything off, as Jason was driving home the maintenance light came on in the Corolla. Oh man! I give up! I cannot even believe all the problems we've had with this whole situation. It's almost unreal, unbelievable, and way too much for me to deal with. I had to call Enterprise for the third time to swap out the car. Thankfully, they took care of it. They came to my house to swap the car since I'm home with Anthony. They brought the car with a full tank of fuel and I can return it empty. And they offered to give me a free upgrade the next time I need a rental car. In my mind I just said, "No thanks. I don't think I'll use this company again." I know they can't do much for me right now because I'm not paying for anything. But I'd rather just get through this week, get my car back and never use them again.

I now am driving a Chevy Cobalt. Ughhh! I miss my car. At least I know what cars I will never buy. I hope everything goes well with the repairs on my car and I have it by the end of the week. I hope nothing else goes wrong with this rental car. I don't think I can deal with anymore issues. Not this week, anyway.